Promotional Terms and Conditions

These terms and conditions apply to promotions awarded at Roxy Palace Casino. Please see the specific promotion page for any additional terms and conditions.

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Free Spin Promotions

  1. Free Spins promotions are only open to real money players invited by email. Unless invited, free spins will not be credited even if a player has opted in to the promotion.
  2. Winnings generated from free spins received for which no deposit is required, will have a maximum withdrawal of £100. Any withdrawal request for winnings in excess of this amount will result in only the maximum of £100 being processed with the remainder being removed from account balance.
  3. Free Spins are usually awarded on specific games, please check invite or promotional page for game and platform availability.
  4. Free Spins expire within a maximum of seven days after being credited, please check expiry in specific offer received.
  5. Winnings from free spins will be credited to a players bonus balance and subject to 50x playthrough before being withdrawn. Different game contributions will apply, see the table below for details.
  6. Free spins promotions are restricted to one free spins credit per player per household, even if there is more than one computer retained at the address. The identity of a user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, debit card number, computer, and any other forms of identification which may be required.
  7. The casino may, at their sole discretion, limit the eligibility of customers to participate in these promotions, for any reason whatsoever without notice to the end users. No correspondence will be entered into. Roxy Palace's decision will be considered final in the event of a dispute.
  8. The casino reserves the right to modify, alter, discontinue or terminate these promotions at any time for any reason whatsoever without notice to the end users, using reasonable efforts to provide such notice in advance.

General free spins terms and conditions last updated 25th July 2018 at 15:30 GMT.

No Deposit Promotions

  1. These Terms and Conditions will apply to all Bonuses or Free Spins credited for which no deposit is required.
  2. Winnings from no deposit promtions will be credited to a players bonus balance and subject to 50x playthrough before being withdrawn. Different game contributions will apply, see the table below for details.
  3. If you play on the excluded games (0% contribution) before meeting the playthrough requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion.
  4. Winnings generated from promotions credited which no deposit is required, will have a maximum withdrawal of 20x the Bonus or winnings from Free Spins. For example a £5 Bonus or £5 win from Free Spins will have a cap of £100 withdrawal. Any withdrawal request for winnings in excess of this amount will result in only the maximum of £100 being processed with the remainder being removed from account balance.

No deposit promotion terms and conditions last updated 25th July 2018 at 15:30 GMT.

Game Contributions

The different games you play count towards your play-through requirements to different extents:

Game Contribution
Slots (except those listed below) and Keno 100%
All Table Pokers, all roulettes, all video/ power pokers(except All Aces and Jacks OR Better), all blackjacks (except Classic Blackjack and Casino War), Crazy Time 10%
Classic Blackjack, Casino War, All Aces Video/ Power Pokers, Jacks Or Better Video/ Poker Pokers, all baccarat, all craps, red dog, sic bo, Max Damage, the Alien Attack and all Retro Reels slots 0%

General Bonus Terms and Conditions

  1. Bonuses are credited to a player's Bonus Balance. This balance is separate to a players Cash Balance.
  2. While a bonus is in play (there is a positive Bonus Balance), bets are placed from both Cash and Bonus Balances. This is known as a Mixed Wagering bonus system.
  3. Winnings from the portion of bets placed from a player's Cash Balance will be credited to the Cash Balance. Winnings from the portion of bets placed from a player's Bonus Balance will be credited to the Bonus Balance.
  4. The Mixed Wagering amount is calculated by the Cash/Bonus Balance split at the time the bet is placed. For example, if your Bonus Balance is 25% of your total balance, 75% of your bet will be cash, 25% will be bonus. 75% of any winnings will be cash and 25% of any winnings will be bonus. See further examples below:
Cash Balance Bonus Balance % Bonus Bet/Winnings Split
£0 £10 100% 100% taken from the Bonus Balance. 100% of winnings credited to the Bonus Balance.
£100 £25 20% 20% taken from the Bonus Balance. 80% taken from the Cash Balance. 20% of winnings credited to the Bonus Balance. 80% of winnings credited to the Cash Balance.
£50 £50 50% 50% taken from the Bonus Balance. 50% taken from the Cash Balance. 50% of winnings credited to the Bonus Balance. 50% of winnings credited to the Cash Balance.
  1. When playing with a bonus, you may withdraw your Cash Balance at any time, however by withdrawing your Cash Balance, any Bonus Balance will be forfeited.
  2. If you reverse your requested withdrawal before it has been processed, your Bonus Balance will be reinstated. Bonuses will only be reinstated if the full withdrawal amount is revered.
  3. When playing with a bonus, there may be a limit on the maximum bet you can place until the wagering is complete. Once the wagering is complete, the usual maximum bet sizes will be reinstated.
  4. Any wagering made using the Gamble Feature on Slot games or the Double Feature on Video/Power Pokers will not count towards playthrough requirements. We also reserve the right to restrict the bet size while playing these features if a bonus is in play.

Last updated: 28th February 2018 12:00 GMT 1.

General Promotion Terms & Conditions

  1. Promotions are restricted to one customer per household, even if there is more than one computer retained at the address. The identity of a user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, debit card number, computer, and any other forms of identification which may be required.
  2. The casino may, at their sole discretion, limit the eligibility of customers to participate in promotions, for any reason whatsoever without notice to the end users. No correspondence will be entered into. The casino’s decision will be considered final in the event of a dispute.
  3. The casino reserves the right to modify, alter, discontinue or terminate promotions at any time for any reason whatsoever without notice to the end users, using reasonable efforts to provide such notice in advance.

General promotion terms and conditions last updated 25th July 2018 at 15:30 GMT.

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