Responsible Gambling

Playing online at Roxy Palace should always be a safe, fun and positive experience. We strongly believe that we have a commitment to our customers to ensure their gambling behavior is in control, this means it should not greatly affect your finances, should be a positive experience and you should be able to say no to yourself. Gambling is an addictive behavior, which means it is not smooth sailing for all our customers, but we're here to help, with a range of options and advice. We’ve worked closely and been certified by UK based, GamCare, a charitable organization developed to help and counsel those with gambling problems. This way Roxy Palace is well placed advise and refer our customers when needed. It can be easy to get carried away when money is involved, chasing a win or a loss, but gambling should never be used as a way to consistently earn money or an escape from reality and it shouldn’t be eating away at your finances, especially if they are needed elsewhere. This page will explain some of the precautions we take to ensure a positive experience for our players and also give instructions and advice on how to regulate your online casino behavior.

We are able to do this because we have worked with and are certified by GamCare, a charitable organisation that provides help and counselling to those with gambling problems.

Roxy Palace is also commited to managing other aspects of responsible gaming by monitoring:

Underage Play

We are firmly committed to ensuring all our players are of a legal age to gamble. It is illegal for anyone under the age of 18 to have an account with, or to play at any Roxy Palace Casino. We may ask you for age verification to ensure you are 18+, in some circumstances, this will require extra documentation and your account and funds will be suspended until we receive satisfactory proof of age. The following documents are accepted as proof of your date of birth, submitted by telephone, fax or email.

  • Full Driving Licence - Via telephone

  • Passport – Via telephone

  • ID Card – Fax or attachments only

The legal age of gambling varies in differing locations and according to country of residence; you are solely responsible for checking the laws regarding the use of Internet gaming in the jurisdiction in which you are located to ensure that your registration with Roxy Palace is legal.

If there are young people in your household, who have access to a computer with internet connection please ensure you keep your Roxy Palace account details out of their reach and confidential. This includes not having them saved in your cookies, history, or as an immediate login. If you do share your computer with underage household members you can register here to set up a website filtering system.

For further information please visit our Help Centre

Filtering Systems

If you share your computer with friends or family who are under the legal age to participate in our games please click here to register with our preferred filtering partner.

Keeping Control

For the majority of our customers playing is a harmless and fun pastime, but for others, it can spiral out of control. In order to regulate your behavior please read and remember the following:

  • Gambling should be entertaining and not be seen as a genuine way of making money

  • Avoid chasing losses

  • Only gamble what you can afford to lose

  • Keep track of the time and amount of money you spend gambling

  • If you need help, use our deposit limit option to control the amount you can spend

  • If you need to have a break from gambling then you can use our ‘Taking a break’ option

  • If you need to talk to someone about problem gambling then contact GamCare

GamCare are the National Association addressing the social impact of gambling. Roxy Palace works with GamCare to help develop policies and practices that address problem gambling in accordance with their Social Responsibility Code of Conduct.

Session Reminders

Should you wish to set a session reminder that alerts you when you have been playing for the set period, please click here to log in.

Deposit Limits

We are able to limit the amount of money that you are able to deposit into your account on either a daily, weekly or monthly basis. These amounts may be revised downwards at any time but any increase will only be implemented after 24 hours following receipt of your request. Please click here to log in.

Online Activity Statement

Should you wish to view your online activity for up to the previous thirty days, please click here to log in.

Time Out Setting

We can automatically log you out of the casino after a specified time, to remind you how long you have been playing. Should you wish to avail of this feature, click here to log in.

Account Exclusion

If you are looking to take a break from gambling, our ‘Take a Break’ facility allows you to suspend your account and exclude your account from receiving marketing communications.

Take a Break cannot be reversed and your account will not be accessible until the specified period has expired, please bear this in mind when selecting your Take a Break period.

Please log in for instructions on how to complete this process.

Advice And Support

If you are worried about your gambling or if you are affected by someone else's gambling, you can contact:

GamCare: Are a charitable organisation that provides help and counselling to those with gambling problems. To speak to someone, visit the GamCare Website or call their confidential helpline on 0808 8020 133.

Alternatively, if you would like to chat to Gamcare staff or other people who are concerned with their gambling difficulties, you can now take part in the Gamcare Forum.

If you are looking for information and advice on dealing with debt, you can speak to:

Problem Gambling

If you are concerned that gambling may have taken over your (or someone else's) life then the following questions may help you find out.

  • Do you have a problem?
  • Ask yourself the following...
  • Do you stay away from work or college to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have gambled?
  • Have others ever criticised your gambling?
  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
  • Are you reluctant to spend 'gambling money' on anything else?
  • Have you lost interest in your family, friends or interests?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depression, severe or otherwise, because of your gambling?

The more you answer 'yes' to the above questions, the more likely you are to have a serious gambling problem. To speak to someone about this, visit the GamCare Website or call their confidential helpline on be 0808 8020 133.

Alternatively, if you would like to chat to Gamcare staff or other people who are concerned with their gambling difficulties, you can now take part in the Gamcare Forum.

If you believe that you have a gambling problem you are urged to seek help and give consideration to using our Self Exclusion facility.


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