Banking Help

How Do I Deposit Casino Credits?

To purchase casino credits and begin playing for Real money you must first download and install the casino software. For further assistance on Getting Started please click here .

CONNECT to the casino and select the option to open a Real Account. Once you have successfully registered a Real Account you will be able to purchase credits via the casino's online BANK interface using a variety of purchase methods. All credits are purchased in your chosen currency on registration eg. 1 credit = 1 US Dollar. Click on your preferred purchase method below for further information.

Comprehensive online help is available within the casino software to assist you at all times. Alternately please click here for information on how to contact our Casino Support Personnel, who will respond promptly to your request.

Is There A Minimum Deposit Amount?

In order to start playing online you will need to purchase $20 worth of gaming credits.

How Do I Make A Credit Card Deposit?

Depositing casino credits by Credit Card is the fastest way to start playing. Approved transactions will be credited to your casino account immediately so you can begin playing right away. You may use either a MasterCard or Visa card and each player may register a maximum of 3 credit cards.

To deposit casino credits using Credit Cards:

Click the BANK button in the casino.
Select REGISTER ACCOUNT and register your card(s) by clicking on Add Card and completing the registration form. Please note that if you are registering a Debit Card that you select DEBIT CARD on registration.
Once you have registered your card(s) select DEPOSIT in the Banking menu.
Choose the Credit Card or Debit Card option depending on what type of card you registered.
Select the card that you wish to use to deposit from, the amount required and confirm your deposit.
The transaction will be automatically processed and your account will be updated with the amount of credits you have deposited, usually within seconds. In orderto play click on the BACK TO CASINO button and select the game you wish to play.
These deposits will be billed by our services company Proc-Cyber Services and NCrypt Solutions (London, UK) an affiliate of roxypalace.com and will reflect on your statement as www.proccyber.com, NCryptSolutions/Roxy or roxypalace.com.
Please note that there may be a delay of approximately 24 hours between the time when the credit card deposit took place at the casino and when it is reflected on your credit card statement.
We recommend you print out all transaction data, the rules of the game and the payment methods, and to keep them where they are easily accessible.

The transaction will be automatically processed and your account will be updated with the amount of credits you have deposited, usually within seconds.

Please note that some banks have chosen to decline online gaming deposits via Credit Card. Should you encounter any difficulty depositing using your Credit Card we have several other convenient methods for you to use. Casino deposit limits for credit cards:

A deposit limit of US$7,000 per registered credit card refreshed twice-weekly on Tuesdays and Fridays at midnight (24h00) Greenwich Mean Time. Maximum deposit limit of US$3,500 per registered credit card per day. Maximum of 12 transactions per day with a single transaction limit of US$1,650. Should you wish to increase any of your limits please click here.

How Do I Make A NETeller Deposit?

To find out more about the NETeller funding options & how to sign up click here.

NETeller is an online money transfer service. Opening a NETeller account is like using an online wallet.

NETeller provides the fastest and most secure way to transfer cash online, with same day payments and virtually instant cash transfers.

Deposit casino credits using NETeller, via the BANK section in the casino.

You can fund NETeller using:

Credit cards (Visa and Mastercard)
Instacash
Electronic Funds Transfer
Bank Deposits
F-Cash

How Do I Check My Deposit And Withdrawal History?

Roxy Palace provides you with your Cash History using Transaction History, a web-based tool that allows customers to view their financial transactions. Full details of purchases and cash-ins are provided in a bank-like statement from the casino.

To view your Transaction History statement select View your Cash History from Your Account in the main menu bar of the casino.

A sample Transaction History statement is shown below.

Increasing Deposit Limits

If your daily or monthly limits are not enough to suit your needs, we will be happy to increase them once you have completed the required documentation below. Please click here for a simple application form for you to fill in and fax back to us together with: lightened and enlarged copy of the front and back of your credit card, as well as a photo ID.

When we receive this information we will review your request and adjust your limit.

Your deposits are processed through Proc Cyber Services. Please remember, Proc Cyber Services, NCrypt Solutions (London, UK) or roxypalace.com is the name that will appear on your card statement. If you prefer to discuss your needs personally, please contact Roxy Palace Support Staff.

How Do I Withdraw My Casino Credits?

All cash-ins must be made through our Casino software.

To cash-in, click the BANK button in the casino, select WITHDRAWAL and select the amount that you wish to withdraw. This will record your cash-in with us immediately and your cash-in will be placed in a pending account for 2 business days. During this period you will be able to reverse all or part of your cash-in.

Bonuses can be cashed-in only after the Promotions Terms and Conditions requirements are satisfied.

After this 2 business days period has elapsed the funds will be released, promptly processed and sent to you via the payment method of your choice, where available. Please note that you may be requested to comply with certain Security Requirements to receive your cash-ins, for details click here.

Roxy Palace reserves the right to delay and/or stop the processing of cash-in requests until final approval has been received for any outstanding purchase transactions. Please also note that there is minimum cash-in limit of $20, any balances less than $20 will be reversed into your casino account.

In order to enable you to receive your money as quickly as possible, please ensure that all information submitted by you is accurate and complete so that we can process your requests without delay.

Cash-In Payment Methods

Please note that, unlike many other casinos, we do not charge fees for any of our cash-in methods. Please note that due to MasterCard and Diners Club International card regulations we are not permitted to return funds to your MasterCard and Diners Club International card. The casino will refund your money using one or any combination of the following methods:

Cheques

Cheques may take up to 21 days for delivery to the address submitted by you during registration via regular mail. If your address has changed, please notify us immediately to prevent any delays in service. Should you request to have your cheque sent by international courier service, a charge will be applicable and this will be deducted from the amount of the cash in. The courier service charges for cheques over $1,000 will be paid by Roxy Palace. Cheques delivered by international courier service will take approximately 3-6 business days to deliver.

Refunds to NETeller accounts are immediate and Click2Pay will take 48 hours to reflect a refund.

Can I Reverse My Withdrawal After Requesting It?

Should you decide to continue playing at the casino within 2 business days of requesting a cash-in please click the BANK button in the casino and select REVERSE CASH-IN in the Banking Menu to transfer your cashed-in credits immediately back into your casino account.

This allows you to conveniently re-deposit to your account without submitting a new deposit using another payment method. Should you only wish to reverse part of the cash-in, you will be required to reverse the full amount into your account and then to cash-in only the amount that you require to be processed.

How Long Does It Take To Receive My Withdrawal?

Checks may take up to 21 days if sent to you via regular mail. Checks delivered by international courier service will take 3-6 business days. Please note you will have to deposit checks at your bank and a further clearance period may apply depending on your banks check clearance policy.